CRS Knowledge Base

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CRS Knowledge Base

Current Tenants

Current Tenants

If you rent from us, get answers to your commonly asked questions.

Rent

Where do I make my rent payments?

Can I pay rent in cash?

How can I pay my rent?

What do I need to know about rental assistance?

When do I need to make my monthly rental payment?

What is AppFolio/What is a Tenant Portal?

How much are late fees?

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Maintenance

Who replaces lightbulbs?

What to do when a natural disaster impacts your residence.

What to do when a burglary takes place.

What to do when your Air Conditioner goes out.

What to do when your furnace goes out.

What to do in a flood emergency.

What to do in a fire emergency.

Solutions to common maintenance issues.

Work order and maintenance best practices.

What is a work order/maintenance emergency?

When to group or separate work orders.

Work order turnaround times

What if there is damage to my residence?

Where and how to schedule maintenance requests.

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Utilities

Transferring utilities when moving in.

How do I know what utilities to pay?

Moving Process

When can I collect the keys to my rental?

How and when to pay move-in charges

How does the tenant move-out process work?

How and when to give the property management team move-out notice.

How do I renew my lease?

How does the tenant move-in process work?

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General Questions

Will you honor my current lease as my new management company?

Questions or corrections to my ledger...

Why is there a past-due MSD charge on my account?

How to add someone to the lease.

How can tenants contact the property management team?

What are the rules and regulations?

I need a letter from the property manager...

Am I required to use a specific internet or phone provider at my rental property?

Why are month-to-month lease payments more expensive than one-year lease payments?

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