CRS Knowledge Base
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Current Tenants
Rental Applications
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Restrictions
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Current Tenants
Rent
Maintenance
Utilities
Moving Process
General Questions
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Buyer Questions
Seller Questions
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CRS Knowledge Base
Current Tenants
Rental Applications
Qualifications
Restrictions
Fees
Available Properties
Applying
Current Tenants
Rent
Maintenance
Utilities
Moving Process
General Questions
Buyers and Sellers
Under Contract
Buyer Questions
Seller Questions
Hiring
Current Tenants
If you rent from us, get answers to your commonly asked questions.
Rent
Where do I make my rent payments?
Can I pay rent in cash?
How can I pay my rent?
What do I need to know about rental assistance?
When do I need to make my monthly rental payment?
What is AppFolio/What is a Tenant Portal?
How much are late fees?
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Maintenance
Who replaces lightbulbs?
What to do when a natural disaster impacts your residence.
What to do when a burglary takes place.
What to do when your Air Conditioner goes out.
What to do when your furnace goes out.
What to do in a flood emergency.
What to do in a fire emergency.
Solutions to common maintenance issues.
Work order and maintenance best practices.
What is a work order/maintenance emergency?
When to group or separate work orders.
Work order turnaround times
What if there is damage to my residence?
Where and how to schedule maintenance requests.
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Utilities
Transferring utilities when moving in.
How do I know what utilities to pay?
Moving Process
When can I collect the keys to my rental?
How and when to pay move-in charges
How does the tenant move-out process work?
How and when to give the property management team move-out notice.
How do I renew my lease?
How does the tenant move-in process work?
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General Questions
Will you honor my current lease as my new management company?
Questions or corrections to my ledger...
Why is there a past-due MSD charge on my account?
How to add someone to the lease.
How can tenants contact the property management team?
What are the rules and regulations?
I need a letter from the property manager...
Am I required to use a specific internet or phone provider at my rental property?
Why are month-to-month lease payments more expensive than one-year lease payments?
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