CRS Knowledge Base
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Maintenance, Rent and Tenant Issues
Touring and Applying for Rent
Applications
Available Properties
Background, Income, & Credit
Contact Questions
Fees
Qualifications
Lease Terms
Showings
Technical Support
Maintenance, Rent and Tenant Issues
AppFolio Tenant Portal
Contact Questions
Emergencies
Leases
Maintenance
Moving In and Out
Rent
Utilities
Tenant Ledger
Buying, Selling and Property Investments
Under Contract
Buyer Questions
Seller Questions
Hiring
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CRS Knowledge Base
Maintenance, Rent and Tenant Issues
Touring and Applying for Rent
Applications
Available Properties
Background, Income, & Credit
Contact Questions
Fees
Qualifications
Lease Terms
Showings
Technical Support
Maintenance, Rent and Tenant Issues
AppFolio Tenant Portal
Contact Questions
Emergencies
Leases
Maintenance
Moving In and Out
Rent
Utilities
Tenant Ledger
Buying, Selling and Property Investments
Under Contract
Buyer Questions
Seller Questions
Hiring
Maintenance, Rent and Tenant Issues
If you rent from us, get answers to your commonly asked questions.
AppFolio Tenant Portal
What is AppFolio/What is a Tenant Portal?
Making your rent payments.
Where to schedule maintenance requests.
Contact Questions
What are the holiday business hours?
I want to speak to a supervisor, manager, or someone in charge.
I need a letter of approval from the property manager.
How can tenants contact the property management team?
Emergencies
Handling neighbor disputes and reporting criminal activity.
What is a work order/maintenance emergency?
What to do when your air conditioner (AC) goes out.
What to do when your furnace goes out.
What to do in a flood emergency.
What to do in a fire emergency.
What to do when a burglary takes place.
What to do when a natural disaster impacts your residence.
See more
Leases
How to add a new resident to the lease agreement.
How to remove a resident from the lease agreement.
Why would I not be able to renew my lease?
Understanding my Lease Renewal
How do I renew my lease?
Will you honor my current lease as my new management company?
What are the rules and regulations?
How to add someone to the lease.
Why are month-to-month lease payments more expensive than one-year lease payments?
See more
Maintenance
Work order turnaround times
How to create a work order/maintenance request.
What if there is damage to my residence?
Work order and maintenance best practices.
Solutions to common maintenance issues.
Who replaces lightbulbs?
When to group or separate work orders.
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Moving In and Out
How do I prepare for my move-in?
How to open a lockbox at your home.
How and when to give the property management team move-out notice.
How does the tenant move-in process work?
How does the tenant move-out process work?
When can I collect the keys to my rental?
How and when to pay move-in charges
Are rental deposits refundable?
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Rent
I have an incorrect late fee on my account.
How do I forward my rental assistance information?
What do I need to know about rental assistance?
How can I pay my rent?
How much are late fees?
When do I need to make my monthly rental payment?
Can I pay rent in cash?
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Utilities
How do I get approval for internet or phone installation at the property?
How do I know what utilities to pay?
Transferring utilities when moving in.
Am I required to use a specific internet or phone provider at my rental property?
Tenant Ledger
I'm missing a credit, document, or work order from the management company...
Why is there a past-due MSD charge on my account?
Questions or corrections to my ledger...
