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Current Residents
If you rent from us, get answers to your commonly asked questions.
AppFolio Tenant Portal
Contact Questions
Emergencies
- What is a work order/maintenance emergency?
- What to do when your air conditioner (AC) goes out.
- What to do when your furnace goes out.
- What to do in a flood emergency.
- What to do in a fire emergency.
- What to do when a burglary takes place.
- What to do when a natural disaster impacts your residence.
- What to do in an electrical/power emergency.
- Reporting suspicious, illegal, or dangerous activity.
- What to do when an abandoned animal is found.
- What to do in a burglary incident emergency.
- Handling neighbor disputes and reporting criminal activity.
Leases
- How do I renew my lease?
- Will you honor my current lease as my new management company?
- What are the rules and regulations?
- How to add someone to the lease.
- Why are month-to-month lease payments more expensive than one-year lease payments?
- Understanding Your Lease Agreement Documents
- A Step-by-Step Guide to Signing a Lease Agreement Using AppFolio
- What is your smoking policy?
- How to add a new resident to the lease agreement.
- How to remove a resident from the lease agreement.
- Understanding my Lease Renewal
- Why would I not be able to renew my lease?
Maintenance
- Work order turnaround times
- How to create a work order/maintenance request.
- What if there is damage to my residence?
- Work order and maintenance best practices.
- Solutions to common maintenance issues.
- Who replaces lightbulbs?
- When to group or separate work orders.
- How to replace your furnace filter and obtain your filter size
- There is a sewage smell coming from the laundry, basement, etc.
Moving In and Out
Rent
- What is the Resident Benefits Package?
- How do I forward my rental assistance information?
- What do I need to know about rental assistance?
- How can I pay my rent?
- How much are late fees?
- When do I need to make my monthly rental payment?
- Can I pay rent in cash?
- I have an incorrect late fee on my account.