Solutions to common maintenance issues.

Learn what you can do to solve a problem before filing a work order.

You can contact us 24/7 regarding maintenance issues at 314-325-8328.

If you are on a lease-to-purchase agreement, you as the resident are responsible for maintaining the property. 

Common solutions to maintenance issues.

The tenant can resolve some common maintenance requests in a reasonable time & manner. If you are experiencing the following issues, you should attempt to correct this problem first before filing a request.

  1. Smoke detector beeping

    1. Replace the batteries before filing a request
  2. Clogged toilets

    1. Attempt to unclog before filing a request
  3. Light's not functioning

    1. Replace bulbs before filing a request
    2. If light bulbs are flickering, this could be an electrical / fire hazard.
    3. Submit a maintenance request immediately.
  4. Spiders or crickets found indoors

    1. Attempt to place glue traps before filing a request
  5. Running water from faucets

    1. Turn off the water valve to stop the active flow 
    2. Remove any pooling water from indoors
    3. For carpeted areas, pull up the carpeting in areas with pooling water
    4. Turn on and point fans toward any damp areas
    5. Submit a maintenance request immediately
  6. Active leaks indoors

    1. Attempt to seal holes, if any
    2. Remove any pooling water from indoors
    3. For carpeted areas, pull up the carpeting in areas with pooling water
    4. Turn on and point fans toward any damp areas
    5. Turn off the water valve if coming from a water source like a faucet
    6. Submit a maintenance request immediately

    If the issues below persist even after attempting these solutions, please file a maintenance request.

    How to Place a Work Order

    You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or by clicking the Maintenance tab on the left. 

    On this screen, you can describe the problem, attach images, and give us permission to enter the property. 

    HubSpot Video

    Maintenance work orders are assigned, scheduled, and completed in the order in which they are received, with emergencies taking precedent. 

    Typically when a work order is submitted, it is assigned to a technician or vendor within 1 business day of being submitted. From there, technicians will attempt several times over the next 3 business days to schedule a service window.

    Please note that some instances that delay scheduling or completion are out of our control. For instance, if there is a disaster that has affected a population of people, causing an influx of work for vendors (ex. flood or fire), supply delays, etc.