CRS Knowledge Base
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Current Residents
AppFolio Tenant Portal
Contact Questions
Emergencies
Leases
Maintenance
Moving In and Out
Rent
Utilities
Tenant Ledger
Home Buyers and Sellers
Under Contract
Buyer Questions
Seller Questions
Rental Property Owners
Turnover
Hiring
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CRS Knowledge Base
Current Residents
Looking to Rent
Applications
Available Properties
Background, Income, & Credit
Fees
Qualifications
Lease Terms
Showings
Technical Support
Current Residents
AppFolio Tenant Portal
Contact Questions
Emergencies
Leases
Maintenance
Moving In and Out
Rent
Utilities
Tenant Ledger
Home Buyers and Sellers
Under Contract
Buyer Questions
Seller Questions
Rental Property Owners
Turnover
Hiring
Current Residents
If you rent from us, get answers to your commonly asked questions.
AppFolio Tenant Portal
What is AppFolio/What is a Tenant Portal?
Making your rent payments.
Where to schedule maintenance requests.
Contact Questions
What are the holiday business hours?
I want to speak to a supervisor, manager, or someone in charge.
I need a letter of approval from the property manager.
How can tenants contact the property management team?
Emergencies
Reporting suspicious, illegal, or dangerous activity.
What to do when an abandoned animal is found.
What to do in a burglary incident emergency.
Handling neighbor disputes and reporting criminal activity.
What is a work order/maintenance emergency?
What to do when your air conditioner (AC) goes out.
What to do when your furnace goes out.
What to do in a flood emergency.
What to do in a fire emergency.
What to do when a burglary takes place.
What to do when a natural disaster impacts your residence.
What to do in an electrical/power emergency.
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Leases
How to add a new resident to the lease agreement.
How to remove a resident from the lease agreement.
Understanding my Lease Renewal
Why would I not be able to renew my lease?
How do I renew my lease?
Will you honor my current lease as my new management company?
What are the rules and regulations?
How to add someone to the lease.
Why are month-to-month lease payments more expensive than one-year lease payments?
Understanding Your Lease Agreement Documents
A Step-by-Step Guide to Signing a Lease Agreement Using AppFolio
What is your smoking policy?
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Maintenance
Work order turnaround times
How to create a work order/maintenance request.
What if there is damage to my residence?
Work order and maintenance best practices.
Solutions to common maintenance issues.
Who replaces lightbulbs?
When to group or separate work orders.
How to replace your furnace filter and obtain your filter size
There is a sewage smell coming from the laundry, basement, etc.
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Moving In and Out
How do I prepare for my move-in?
How to open a lockbox at your home.
How and when to give the property management team move-out notice.
How does the tenant move-out process work?
Understanding Move-in Charges.
Are rental deposits refundable?
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Rent
What is the Resident Benefits Package?
I have an incorrect late fee on my account.
How do I forward my rental assistance information?
What do I need to know about rental assistance?
How can I pay my rent?
How much are late fees?
When do I need to make my monthly rental payment?
Can I pay rent in cash?
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Utilities
How do I get approval for internet or phone installation at the property?
How do I know what utilities to pay?
How to transfer my utilities before moving in?
Am I required to use a specific internet or phone provider at my rental property?
Tenant Ledger
I'm missing a credit, document, or work order from the management company...
Why is there a past-due MSD charge on my account?
Questions or corrections to my ledger.
