Work order turnaround times

If you have submitted a work order and need to know what to expect, read more here.

You can contact us 24/7 regarding maintenance issues at 314-325-8328

If you are on a lease-purchase agreement, you, as the resident, are responsible for maintaining the property. 

What to expect after submitting a request.

When a work order is submitted, it is assigned to a technician or vendor within 1 business day after submission. From there, our technicians will attempt several times over the next 3 business days to schedule a service window.

This cannot always be accomplished, but our staff will make every effort to do so whenever possible. 

You may call us at any time for an ETA. If an issue is Normal and 72 hours have passed since the last action on the work order, an email will be provided to our staff for an ETA. If an issue is an Emergency and 24 hours have passed since the last action on the work order, an email will be provided to all our staff for an ETA. 

If the technicians do not receive a response from the tenant, they will close the work order assuming that the reported issue has been resolved or service is no longer needed.

Why there may be delays.

Please note that some instances that delay scheduling or completion are out of our control. For instance, if there is a disaster that has affected a population of people, causing an influx of work for vendors (ex., flood or fire), supply delays, etc. Please note that staffing issues may also effect the turnaround time of some non-urgent work orders.

How to place a work order.

You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or by clicking the Maintenance tab on the left. 

You can also call us 24/7 at 314-325-8328 

You can describe the problem on this screen, attach images, and give us permission to enter the property. 

HubSpot Video

Maintenance work orders are assigned, scheduled, and completed in the order in which they are received, with emergencies taking precedence.