What is a work order/maintenance emergency?

Learn about what qualifies as an emergency and how to file a request for assistance.

You can contact us 24/7 regarding maintenance issues at 314-325-8328 

If you are on a lease-to-purchase agreement, you as the resident are responsible for maintaining the property. 

What is an emergency?

The term emergency does not mean someone will be present to fix the issue at all hours of the day, but this will be a high-priority item. Maintenance will handle these requests as quickly as possible. 

  • Non-Functional Air Conditioner:
    • When the inside temperature is above 80 degrees, Fahrenheit or the outside temperature is above 80 degrees Fahrenheit
  • Non-Functional Furnace:
    • When the inside temperature is below 40 degrees, Fahrenheit or the outside temperature is below 40 degrees Fahrenheit
  • Non-Functional Toilet:
    • When there is only one toilet in the unit
  • Non-Functional Hot Water Heater:
    • Considered emergency under all circumstances.
  • Tenant Smells Gas Leak:
    • Considered emergency under all circumstances. Tenant understands they must first call the gas service provider.
  • Moving Water Leakages
    • Considered emergency under all circumstances. Tenant understands they must first call the water service provider.
  • Fire or Suspected Fire:
    • Considered emergency under all circumstances. Tenant understands they must first call the fire department.
  • Life-Threatening Circumstances:
    • Considered emergency under all circumstances. Tenant understands they must first call the police or fire department.

    How to Place a Work Order

    You can contact us 24/7 regarding maintenance issues at 314-325-8328 

    You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or by clicking the Maintenance tab on the left. 

    You can describe the problem on this screen, attach images, and give us permission to enter the property. 

     Maintenance work orders are assigned, scheduled, and completed in the order in which they are received with emergencies taking precedent. 

    If you'd like to follow up on the status of a request, please email tenants@crsagents.com.

    What to expect after submitting a request

    When a work order is submitted, it is assigned to a technician or vendor within 1 business day of being submitted. From there, technicians will attempt several times over the next 3 business days to schedule a service window. If they don't get a response from the tenant, they ask to close out the work order with the assumption that the reported issue has been resolved and the tenant no longer desires service.