Learn about what qualifies as an emergency and how to file a request for assistance.
You can contact us 24/7 regarding maintenance issues at 314-325-8328
If you are on a lease-to-purchase agreement, you as the resident are responsible for maintaining the property.
What is an emergency?
The term emergency does not mean someone will be present to fix the issue at all hours of the day, but this will be a high-priority item. Maintenance will handle these requests as quickly as possible.
- Non-Functional Air Conditioner:
- When the inside temperature is above 80 degrees Fahrenheit or the outside temperature is above 80 degrees Fahrenheit for at least three calendar days.
- At the turn of the season, the weather must carry this temperature for at least a few days before it is safe for a vendor to repair a furnace. Diagnosing the unit under a limited period of warm weather could lead to further damage.
- When the AC is malfunctioning, it is pertinent that the resident does not drastically lower the temperature in order to prevent constantly running the unit, raising utility bills, and increasing the risk of failure. For instance, the unit is not recommended to run below 73 degrees Fahrenheit during the summer.
- When the inside temperature is above 80 degrees Fahrenheit or the outside temperature is above 80 degrees Fahrenheit for at least three calendar days.
- Non-Functional Furnace:
- When the inside temperature is below 40 degrees Fahrenheit or the outside temperature is below 40 degrees Fahrenheit for at least three calendar days.
- At the turn of the season, the weather must carry this temperature for at least a few days before it is safe for a vendor to repair a furnace. Diagnosing the unit under a limited period of warm weather could lead to further damage.
- When the furnace is malfunctioning, it is pertinent that the resident does not drastically lower the temperature in order to prevent constantly running the unit, raising utility bills, and increasing the risk of failure. For instance, the unit is not recommended to run above 70 degrees Fahrenheit during the summer.
- When the inside temperature is below 40 degrees Fahrenheit or the outside temperature is below 40 degrees Fahrenheit for at least three calendar days.
- Non-Functional Toilet:
- When there is only one toilet in the unit
- Non-Functional Hot Water Heater:
- Considered emergency under all circumstances.
- Tenant Smells Gas Leak:
- Considered emergency under all circumstances. The tenant understands they must first call the gas service provider.
- Moving Water Leakages
- Considered emergency under all circumstances. The tenant understands they must first call the water service provider.
- Fire or Suspected Fire:
- Considered emergency under all circumstances. The tenant understands they must first call the fire department.
- Life-Threatening Circumstances:
- Considered emergency under all circumstances. The tenant understands they must first call the police or fire department.
How to Place a Work Order
You can contact us 24/7 regarding maintenance issues at 314-325-8328
You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue "Request Maintenance" button or clicking the Maintenance tab on the left.
Describe the problem on this screen, attach images, and give us permission to enter the property.
Maintenance work orders are assigned, scheduled, and completed in the order they are received, with emergencies taking precedence.
If you'd like to follow up on the status of a request, please feel free to email tenants@crsagents.com.
What to expect after submitting a request
When a work order is submitted, it is assigned to a technician or vendor, and technicians will attempt several times to schedule a service window. If they don't get a response from the tenant, they ask to close the work order assuming that the reported issue has been resolved and the tenant no longer desires service.