What if there is damage to my residence?

Learn about common property damage, who is held liable, and how you can get it fixed.

If you are on a lease-to-purchase agreement, this process may differ. Please contact our offices to speak to a representative.

As is stated in your lease, you have agreed to lease the property from the owner in its current condition (AS-IS). To allow you to address any issues you may have had with the property's condition at the time of moving in, tenants whom Complete Realty Solutions placed have the ability to conduct a move-in walkthrough and notify the owner and property manager of damages that existed before they moved in. 

However, if damages occurred after this point, there are things as the tenant you may be held liable for, which are spelled out in your lease. This agreement states that should the tenant cause any damage to the property, they will be responsible for the full payment necessary to repair the unit to its original condition. 

Some examples of this may include (but are not limited to): 

  • Damage to drywall 
  • Backed up/clogged plumbing 
  • Improper waste disposal
  • Broken windows
  • Grafitti or spray paint 
  • Broken hardware, lighting, or appliances
  • Infestation due to improper prevention 

The payment of such damages will survive the lease term. For example, if a tenant moves out or is evicted, the attempt to collect this payment may continue at the owner's discretion. 

Ensure you treat the property with respect and care to prevent damage to your unit. Notifying maintenance as soon as possible when an issue arises is the best practice and will allow us to treat problems before they compound or worsen. 

How to Place a Work Order

You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or clicking the Maintenance tab on the left. 

You can describe the problem on this screen, attach images, and give us permission to enter the property. 

Maintenance work orders are assigned, scheduled, and completed in the order in which they are received, with emergencies taking precedence.