--- title: I'm missing a credit, document, or work order from the management company... description: Learn more about transferring to new management and how we can get you back up to speed! --- [Skip to content](https://info.completerealtysolutionsstl.com/missing-informaiton#main-content) English Show submenu for translations [Contact us](https://info.completerealtysolutionsstl.com/kb-tickets/new) [Customer portal](https://info.completerealtysolutionsstl.com/tickets) ![Dark Logo 2.png\]](https://info.completerealtysolutionsstl.com/hs-fs/hubfs/Logos%20and%20Fonts/Dark%20Logo%202.png?height=40&name=Dark%20Logo%202.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://info.completerealtysolutionsstl.com/kb-tickets/new) - [Customer portal](https://info.completerealtysolutionsstl.com/tickets) - [Visit the Website](https://www.completerealtysolutionsstl.com/) [Visit the Website](https://www.completerealtysolutionsstl.com/) Have a question? - There are no suggestions because the search field is empty. 1. [CRS Knowledge Base](https://info.completerealtysolutionsstl.com/) 2. [Current Residents](https://info.completerealtysolutionsstl.com/current-residents) 3. [Tenant Ledger](https://info.completerealtysolutionsstl.com/current-residents#tenant-ledger) # I'm missing a credit, document, or work order from the management company... ## Learn more about transferring to new management and how we can get you back up to speed! When tenants experience a change of ownership or management, there is always the possibility that some information didn't travel to the new management company while transitioning. Here are some of the things you'll want to take inventory of and ensure your new property manager is aware of at the start of management and what you can do if something didn't transfer to the new company. ### Ensure the company has all of the following... - Lease agreement - **Share this with us** by emailing the document to us - **Collect this from** **us** by downloading this from your portal - Contact information  - **Share this with us** by updating your portal - Rental or Housing Assistance information  - **Share this with us** by emailing the information to us - Your most recent ledger with a correct balance - **Share this with us** by emailing the document to us - **Collect this from** **us** by downloading this from your portal - Your payment information  - **Share this with us** by updating your portal - Your rental insurance information - **Share this with us** by updating your portal - Any outstanding maintenance requests - **Share this with us** by updating your portal - **Collect this from** **us** by downloading this from your portal You can share this information with us [here](https://share.hsforms.com/1oZDw75YnTEuiPiy7O_brQQ56plm) or on your [Tenant Portal, AppFolio](https://cpmsrpm.appfolio.com/connect/users/sign_in). ### How to get or share this information... If you've recently transferred **to our company**, you can pass this along [via. email](mailto:tenants@crsagents.com) or through your [portal](https://cpmsrpm.appfolio.com/connect/users/sign_in). If you're moving on **to** **another company or owner**, the new company should reach out to us, but you will have access to all that you might need through your [portal](https://cpmsrpm.appfolio.com/connect/users/sign_in). If a new owner purchased your residence, but the management company hasn't changed, this should not have an impact on you as the resident as it pertains to this information.  ### A credit or lease payment is unaccounted for... **When transferring your property into our system, we request all of the information listed above from either the prior management company or the prior owner (whomever we can reach)**. However, at times, the information is not readily available, or not provided to us for some other reason. Once we have collected this information, we add your account to our system and give you access to your portal.  Your ledger will appear the same on your end as ours and is updated in real-time. If credit or payment from the prior manager or owner was not accounted for on your ledger, then the prior party has not given us a record that one exists.  **If you believe that the information on your ledger is not accurate,** **you can submit the following information to us for review.** - You may submit any of the following for consideration on... - Credit to the tenant - A detailed ledger on company letterhead showing the credit along with the total to the tenant and the date of the credit - A signed statement from the company detailing the credit amount, purpose, and date of the credit - A document such as a lease or an amendment signed by all tenants and a company representative explaining the credit amount, purpose, and date of the credit - Rent payment made - A detailed ledger on company letterhead showing the received payment along with the payment amount and the date of the payment - A signed statement from the company verifying the receipt of the payment along with the payment amount and the date of the payment - A clear statement from a financial institution proving the payment was cashed by the company along with a date and confirmation number - [Looking to Rent](https://info.completerealtysolutionsstl.com/looking-to-rent#main-content) - [Applications](https://info.completerealtysolutionsstl.com/looking-to-rent#applications) - [Available Properties](https://info.completerealtysolutionsstl.com/looking-to-rent#available-properties) - [Background, Income, & Credit](https://info.completerealtysolutionsstl.com/looking-to-rent#background-income-credit) - [Fees](https://info.completerealtysolutionsstl.com/looking-to-rent#fees) - [Qualifications](https://info.completerealtysolutionsstl.com/looking-to-rent#qualifications) - [Lease Terms](https://info.completerealtysolutionsstl.com/looking-to-rent#lease-terms) - [Showings](https://info.completerealtysolutionsstl.com/looking-to-rent#showings) - [Technical Support](https://info.completerealtysolutionsstl.com/looking-to-rent#technical-support) - [Current Residents](https://info.completerealtysolutionsstl.com/current-residents#main-content) - [AppFolio Tenant Portal](https://info.completerealtysolutionsstl.com/current-residents#appfolio-tenant-portal) - [Contact Questions](https://info.completerealtysolutionsstl.com/current-residents#contact-questions) - [Emergencies](https://info.completerealtysolutionsstl.com/current-residents#emergencies) - [Leases](https://info.completerealtysolutionsstl.com/current-residents#leases) - [Maintenance](https://info.completerealtysolutionsstl.com/current-residents#maintenance) - [Moving In and Out](https://info.completerealtysolutionsstl.com/current-residents#moving-in-and-out) - [Rent](https://info.completerealtysolutionsstl.com/current-residents#rent) - [Utilities](https://info.completerealtysolutionsstl.com/current-residents#utilities) - [Tenant Ledger](https://info.completerealtysolutionsstl.com/current-residents#tenant-ledger) - [Home Buyers and Sellers](https://info.completerealtysolutionsstl.com/home-buyers-and-sellers#main-content) - [Under Contract](https://info.completerealtysolutionsstl.com/home-buyers-and-sellers#under-contract) - [Buyer Questions](https://info.completerealtysolutionsstl.com/home-buyers-and-sellers#buyer-questions) - [Seller Questions](https://info.completerealtysolutionsstl.com/home-buyers-and-sellers#seller-questions) - [Rental Property Owners](https://info.completerealtysolutionsstl.com/rental-property-owners#main-content) - [Turnover](https://info.completerealtysolutionsstl.com/rental-property-owners#turnover) - [Hiring](https://info.completerealtysolutionsstl.com/hiring) [![Chill listening crop-3](https://info.completerealtysolutionsstl.com/hs-fs/hubfs/Logos/Dark%20Logo%20Transparent%20Back.png?width=99&height=54&name=Dark%20Logo%20Transparent%20Back.png "Chill listening crop-3")](https://www.completerealtysolutionsstl.com) Visit our website Copyright © 2026, Complete Realty Solutions