Why is there a past-due MSD charge on my account?

If you see a charge on your tenant ledger in AppFolio, learn why this may have occurred.

If you are a tenant at one of our properties and you are responsible for paying balances to the Metropolitan Sewer District (MSD), here is why you may see a charge on your tenant ledger for this bill.

How to set up MSD as a tenant:

Before you move in, you should contact the sewer company and advise them you will be the tenant at the property. MSD will not allow tenants to change the biller's name from anything other than the owner. In these cases, where you are still responsible to pay, you will need to:

1. Advise MSD that you will be the resident paying for the bill.

2. Since MSD will not change the biller name, you will need to ask for a duplicate bill to be mailed to the home, if they aren't sending a bill there already. There may be a small fee for requesting the duplicate bill, which you will need to pay.

3. Ensure MSD knows that our company will still need a copy of the bill as well. This will be mailed to Complete Property Management Solutions. PO Box 973, Fenton, MO 63026.

4. If MSD needs any further documentation from us, you can email the staff at tenants@crsagents.com to request the document.

How we process late bills:

If the account is paid on a date later than the due date, we will receive notice that the account is past due
- For example, if the bill was due on the 16th of May, and payment still needs to be made, we receive a bill in June with the balance.
  - If there is a partial payment on the account, we do take that into account.
  - For example, the MSD bill is due on the 16th, and the payments are made on the 18th.
At this point, we wait until the following month, and if the bill is not paid, we send an email about the over-due amount and the due date it needs to be paid by
- For example, if the bill was due on the 16th of May, and payment still needs to be made, we receive a bill in July with the balance. We email the tenant to advise them of the total balance owed and when to pay.
We will contact MSD on the date following the due date we quoted the tenant via email to verify that the balance has been paid in full.
The following month (2 months past due), we add the total amount to the ledger after verifying with MSD that the payment is still not made or is not pending.
- For example, if the bill was due on the 16th of May, and payment still needs to be made, we receive a bill in July with the balance. We emailed the tenant to advise them of the total balance owed and when to pay. The day after this due date, we check to see if the balance was paid and if the amount is still owed. The total balance is then added to the tenant's ledger for payment.

Charges added to your ledger are not immediate. We call to verify if a payment has been made before posting these to the ledger.
Note: If a payment is pending, we can see this on our end
- - For example, a payment is submitted on Monday. If we check on Tuesday, the account will state "payment pending."
Note: If there are credits owed to you, our bills will reflect this
- For example, these bills would read "DO NOT PAY -negative $."