Here are the steps you can follow as a tenant at our rental properties to file a new maintenance request with our team.
If you are on a lease-to-purchase agreement, you as the resident, are responsible for maintaining the property.
Where to place a work order
You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or clicking the Maintenance tab on the left.
- On the phone:
- Contact our 24/7 maintenance hotline at 314-325-8328
- On the computer or mobile app:
- Open the AppFolio app on your phone
- Open the AppFolio portal on your computer
How to create a work order
You can create a maintenance request on your phone or your computer by following the steps below or following the instructions in the video below:
- Log in to your portal
- Select the Maintenance tab
- Click "Request Maintenance"
What to expect next...
Maintenance work orders are assigned, scheduled, and completed in the order they are received, with emergencies taking precedence.
When a work order is submitted, it is assigned to a technician or vendor, and technicians will attempt several times to schedule a service window. If they don't get a response from the tenant, they ask to close the work order assuming that the reported issue has been resolved and the tenant no longer desires service.
Some instances that delay scheduling or completion are out of our control. For example, if there is a disaster that has affected a population of people, causing an influx of work for vendors (ex., flood or fire), supply delays, etc.