How to create a work order/maintenance request.

Here are the steps you can follow as a tenant at our rental properties to file a new maintenance request with our team.

If you are on a lease-to-purchase agreement, you as the resident, are responsible for maintaining the property. 

Where to place a work order

You can place a work order on your tenant portal, AppFolio, on the Dashboard by selecting the blue button for "Request Maintenance" or clicking the Maintenance tab on the left. 

  1. On the phone:
    1. Contact our 24/7 maintenance hotline at 314-325-8328
  2. On the computer or mobile app:
    1. Open the AppFolio app on your phone 
    2. Open the AppFolio portal on your computer 

How to create a work order

You can create a maintenance request on your phone or your computer by following the steps below or following the instructions in the video below:

 

HubSpot Video

 

  1. Log in to your portal
  2. Select the Maintenance tab
  3. Click "Request Maintenance"

What to expect next...

Maintenance work orders are assigned, scheduled, and completed in the order in which they are received, with emergencies taking precedence. 

When a work order is submitted, it is assigned to a technician or vendor within one business day. From there, technicians will attempt several times over the next 3 business days to schedule a service window.

Action Taken Turnaround Conditions
The work order is submitted 1st business day  
The work order is assigned 24-72 hours  Based on urgency
The work order is scheduled Conditional Based on tenant responsiveness
A bid is submitted for approval Conditional Conditional
A bid is approved  Conditional Conditional
The work order is completed Conditional  

If our staff cannot reach or get a response from the tenant, they will close the work order assuming that the reported issue has been resolved and the tenant no longer desires service. 

Please note that some instances that delay scheduling or completion are out of our control. For instance, if there is a disaster that has affected a population of people, causing an influx of work for vendors (ex., flood or fire), supply delays, etc.