What to do in a fire emergency.

Some simple steps to handle a fire-related emergency.

When emergencies happen, it's important to be prepared. There are a lot of moving parts happening seemingly all at once, and when the stress is high, it's easy to forget what else needs to be done. Here are some simple steps to resolve the problem.

  1. Call the fire department.

    1. The first step is always to contact the fire department - call 911.
  2. Get to a safe location.

    1. When the fire department arrives, follow their instructions and make sure all the residents, including you, are safe.
  3. Submit a work order.

    1. To notify us of this situation, start by creating a work order. This way, we can track all the issues that have arisen due to the emergency & resolve them.
      1. You can also contact our 24/7 emergency service line (314-325-8328)
    2. If possible, make a list of damages with corresponding photos.
  4. Coordinate a temporary place to stay.

    1. Unless otherwise instructed by property management or the fire department, you should attempt to find a temporary residence until it is safe to stay at the property.
      1. Try contacting friends and family or finding a hotel room or Airbnb until you know it is safe to re-enter the residence.
  5. Take inventory of the damages.

    1. Your property manager will likely be unable to cover the additional financial burdens you've encountered. This is why it is important to have renter's insurance and savings in case of emergencies. 
      1. In circumstances that have impacted a wide area, there may be relief from community services you can pursue.
      2. If the new financial stress impacts your ability to pay rent, you may want to consider applying for rental assistance.
  6. Contact your renter's insurance agent.

    1. It's a good idea to have renter's insurance any time you rent a property. This way, you can receive assistance for losses you may have encountered in emergencies like this. If you do have renter's insurance, make sure to file a claim as soon as possible to see how they can help.
  7. Take good photographs, videos, and inventory of the property

    1. Unless you are not allowed access for safety reasons, taking plenty of photos, and high-definition videos is a good idea and saving these to your work order.

    2. Take good notes of any of your possessions that were damaged and need to be replaced.
    3. If you have a renter's insurance claim, they may want to use these as evidence for your claim later on. 

Once you are safe, with a place to stay, and the repairs have begun, you'll be notified when the property can be occupied once again. Please be patient as property damage can take some time to complete. Often the city, county, or municipality must be contacted to clear certain permits before a tenant can move back in. 

Our team will continue to notify you as we complete the repairs and will contact you when you can resume residency.